This project includes;
- Website Design
- Website Development
- Technical Maintenance & Website Management
- Technical Support
- Marketing Strategy & Management
Communication: There are weekly review meetings over the phone on an ongoing basis, the project was designed in Figma with unlimited reviews and modifications included. I managed all content and data transfer, hosting, security, backups, email account management and technical support. I also manage sales channels and social media channels as part of the ongoing marketing management service.
Key Website Features
- Follow up emails (automatically sent after abandoned checkouts with a checkout link and cart contents)
- Subscription Service (Currently Deactivated)
- Wholesale portal with private prices and pre-approved bank transfer enabled customer accounts
- Social media & Email newsletter integration
- Custom Responsive Design (tailored to mobiles, tablets & desktop devices)
- Fast browsing speed, security, backups & 24/7 monitoring
- Custom code – no slow website builders
- Custom coded coupon tools – only customers with an account who have placed at least 1 order can activate loyalty coupons
Key Service Features
- Immediate query response
- Response to customer queries (for example, a customer recently requested a VAT invoice, and within 1 hour I had added a VAT invoice generation tool the the website, used it to generate a VAT invoice, and emailed the customer back)
- Weekly phone calls to discuss features & strategy
- Management of secondary marketing channels such as Amazon and eBay
- Integration with secondary tools (for example click & drop), and ensuring service continuity
